Buyer’s Protection

To ensure all of our members have a great experience on eBuyBug, most purchases are covered under eBuyBug Money Back Guarantee.

eBuyBug Money Back Guarantee means you’re protected if the item you ordered didn’t arrive, is faulty or damaged, or doesn’t match the listing. You’ll get your money back. For all the details of how the BuyBug Money Back Guarantee works, please see our full policy guidelines below.

Frequently Asked Questions


When does eBuyBug Money Back Guarantee apply?

You’re covered under eBuyBug Money Back Guarantee when:

  • You don’t receive an item
  • You receive an item that doesn’t match the listing
  • You receive an item that’s broken or faulty

Our sellers normally work with buyers to quickly resolve any issues, but if you can’t agree on a solution, you can ask us to step in and help. In most cases, you’ll be covered by eBuyBug Money Back Guarantee.

What happens if the seller doesn’t respond or won’t give me a refund?

Under eBuyBug Money Back Guarantee, the seller has 3 business days to resolve your issue. If you can’t come to an agreement, you can ask us to step in and help. We’ll review the details of your case and make a decision within 48 hours.

Open Disputes Contact – [email protected]